1. Introduction
Solid Capital Lenders LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through any communication channel, including SMS/text messaging.
By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
We may collect the following types of information:
Full name
Email address
Phone number (including mobile phone number)
Mailing address
Date of birth
Social Security Number (for mortgage application processing only)
Employment and income information
Credit history and financial information
Property information
Immigration and residency status (where applicable for loan qualification)
Any other information you voluntarily provide to us through our forms, phone calls, text messages, or other communications
3. How We Use Your Information
We use the information we collect for the following purposes:
To process and evaluate your mortgage loan application
To communicate with you regarding your inquiry, application, or loan status
To send you SMS/text messages related to your loan inquiry, application updates, appointment reminders, and service notifications
To comply with applicable laws, regulations, and licensing requirements
To improve our website, services, and customer experience
To respond to your requests, questions, and provide customer support
To send you relevant educational content about mortgage products and homeownership (with your consent)
4. SMS/Text Messaging Privacy
When you opt in to receive SMS/text messages from Solid Capital Lenders LLC, you consent to receive text messages related to your mortgage inquiry, loan application updates, appointment reminders, and relevant service information. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Protect and Handle Your Information
We may share your personal information only in the following limited circumstances:
With mortgage lenders, underwriters, and financial institutions as necessary to process your loan application
With service providers who assist us in operating our business (e.g., CRM platforms, email service providers, customer support tools), subject to confidentiality obligations
With government agencies or regulatory bodies as required by law or to comply with legal obligations
With your express consent
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
We do not sell, rent, or lease your personal information to any third party. We do not share your mobile phone number or SMS opt-in consent data with any third parties or affiliates for their marketing or promotional purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Opt-Out of SMS: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. Upon sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us.
Help: You may text HELP to receive assistance or contact us directly at [email protected] or (305) 216-2221.
Access and Correction: You may request access to, correction of, or deletion of your personal information by contacting us at the information provided below.
Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails.
8. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised Privacy Policy.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Solid Capital Lenders LLC
Email: [email protected]
Phone: (305) 216-2221
Website: www.elpadrinodelosprestamos.com